Responsible Gaming

Our Commitment to Responsible Gaming

At eighteen.co.nz, we believe that online casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players' wellbeing.

Age Verification

All players must be 18 years of age or older to participate in online casino gaming in New Zealand. We take age verification seriously and comply with all local regulations. If you are under 18, please do not attempt to register or play on any gaming platform.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, problem gambling may be developing:

• Constantly thinking about gambling or past gambling experiences
• Needing to gamble with increasing amounts of money to achieve the same level of excitement
• Feeling restless or irritable when attempting to cut down or stop gambling
• Chasing losses by returning another day to try to win back lost money
• Lying to family, friends, or counsellors to conceal the extent of your gambling
• Jeopardising or losing important relationships, education, or career opportunities due to gambling
• Relying on others to help with money problems caused by gambling
• Gambling to escape problems or relieve feelings of anxiety, guilt, or depression
• Spending more time or money gambling than originally intended
• Using gambling as a way to cope with stress or negative emotions

Self-Help Tools

Responsible gaming platforms offer several tools to help you maintain control of your gaming experience:

• Deposit Limits: Set a maximum amount you are willing to deposit over a specified period (daily, weekly, or monthly)
• Loss Limits: Establish a maximum loss threshold to prevent chasing losses
• Reality Checks: Receive periodic notifications during play sessions to remind you of how much time and money you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms if you feel you need a break
• Cooling-Off Periods: Take a scheduled break from gaming to reassess your habits

We encourage you to use these tools proactively as part of your responsible gaming strategy.

Support Resources for New Zealand

If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:

New Zealand-Based Support

• Problem Gambling Foundation (PGF)
  A national, not-for-profit organisation dedicated to reducing gambling harms.
  Phone: 0800 664 262 (toll-free)
  Website: www.pgf.nz
• Gambling Helpline
  Free, confidential counselling and support services.
  Phone: 0800 664 262
  Text: 8393
  Website: www.gamblinghelpline.co.nz
• Samaritans Aotearoa New Zealand
  24/7 emotional support for those in distress.
  Phone: 1737 (call or text, free)
  Website: www.1737.org.nz

International Support Resources

• Gambling Therapy - Free online support and counselling
  www.gamblingtherapy.org
• GamCare - UK-based support (resources available internationally)
  www.gamcare.org.uk
• GamStop - Multi-operator self-exclusion scheme
  www.gamstop.co.uk
• Gambling Help Online - Australian support services
  www.gamblinghelponline.org.au

Call to Action

If you believe you have a problem with gambling, please seek help immediately. There is no shame in reaching out—problem gambling is a recognised health issue, and professional support is available and effective.

Contact the Problem Gambling Foundation on 0800 664 262 or visit www.pgf.nz today. Your wellbeing is our priority.

Last updated: 2026. This information is accurate as of the publication date. Please verify current contact details and resources with the organisations listed above.